Priority triage for paid-traffic sites
Entries are in Gravity Forms. Notifications never fired.
Conditional routing, {admin_email}, third-party feeds, and email overrides silently break GF notifications more often than the form itself.
Gravity Forms can capture the lead and still fail your sales team.
Common signs we see every week.
Entries log, no admin email
Form works; notification rules or send conditions are wrong for the submitted values.
User confirmation sends, admin doesn’t
Split mail paths — often email settings only hooked for one notification type.
Notifications stopped after update
GF, email plugin, or site software version change broke a hook or scheduled-task add-on.
Sales system gets it, inbox doesn’t
Feed works; native GF notification blocked or pointed at an old address.
Not a generic “clear your cache” ticket.
Forms & lead capture issues have predictable failure points. We audit the layers that actually matter for your symptom.
Direct diagnosis and repair when needed. Logs, database, and server config, not only the WordPress dashboard.
Per-form notification rules
Conditional logic, “send to” fields, BCC chains, and inactive notifications after clone/migration.
Merge tags & dynamic routing
Broken `{field}` references when fields were renamed or removed.
Email sending overrides
Whether GF is using global mail settings or per-notification overrides.
Add-ons & automatic handoffs
Zapier, automatic handoffs, and payment add-ons that intercept or duplicate the notification path.
We speak Gravity Forms natively.
Not generic “form help.” We inspect GF notification logs, test submissions with your field values, and verify feeds plus email in one pass.
From report to verified fix.
Triage in hours, not days
You submit the form with site access. A senior developer reviews logs, email settings, plugins, and hosting. Not a generic checklist.
Fix at the real layer
We inspect the whole site when the WordPress dashboard alone cannot explain the failure — hosting, site code, stored data, and settings.
Verify before we close
We test the fix the way your business measures it: test submissions, inbox delivery, tracking events, or page speed — not “looks fine on desktop.”
Quick answers.
- Can you fix conditional notifications?
- Yes. That’s one of the most common root causes, wrong operator or a field value that never matches production submissions.
- Will you touch our live form?
- We test on staging or duplicate feeds first when possible; production changes are deliberate and reversible.
- Do you integrate GF with HubSpot, Salesforce, etc.?
- Yes, we separate “feed works / email doesn’t” so you’re not double-paying for the wrong fix.
Get GF notifications working again
Which form ID, what should trigger the email, and what you see in Entries vs. inbox.
Don’t lose another GF lead.
Entries without notifications are silent revenue leaks.