Gravity Forms 2.10.4 fixed an issue where the REST API modal could create duplicate API keys. A site that uses CRM, reporting, Zapier, Make, custom dashboards, or upload scripts should still audit existing keys before deleting anything.
Use this for Gravity Forms installations with REST API credentials, external integrations, custom reporting scripts, form-to-CRM syncs, or vendors that previously requested API access.
Quick answer
Gravity Forms REST API Duplicate Key Cleanup should be handled with a narrow evidence-first workflow: inventory keys, find duplicates, confirm owners, then verify the result before making broader changes.
What to check first
- Export the current REST API key list with name, user, permissions, last known owner, and integration purpose.
- Look for duplicate names, unused keys, unknown owners, broad permissions, and old vendor accounts.
- Check CRM, webhook, reporting, and automation jobs before revoking a key.
- Rotate credentials for integrations that still need access and record where the new key is stored.
- Monitor form submissions and integration logs after revocation to catch silent sync failures.
Diagnostic table
Use this table to keep the work practical. It connects the symptom to evidence and a verification step.
| Action | Evidence to collect | How to verify |
|---|
| Inventory keys | Export the current REST API key list with name, user, permissions, last known owner, and integration purpose. | Every active REST API key has an owner, purpose, and permission level. |
| Find duplicates | Look for duplicate names, unused keys, unknown owners, broad permissions, and old vendor accounts. | Duplicate or unknown keys are revoked only after integration checks. |
| Confirm owners | Check CRM, webhook, reporting, and automation jobs before revoking a key. | Critical CRM and reporting jobs still receive test entries after cleanup. |
| Rotate or revoke | Rotate credentials for integrations that still need access and record where the new key is stored. | The cleanup record includes old key label, action taken, owner, and test entry ID. |
Why this usually happens
- Duplicate keys make it hard to know which integration is still active.
- A vendor can leave with a working API key tied to a user account nobody monitors.
- Deleting a key without checking feeds can break lead delivery quietly.
- Broad read/write permissions often remain because nobody revisits them after setup.
Useful command or data shape
Adapt paths, IDs, and privacy handling to the site before running commands or storing data on production.
wp user list --fields=ID,user_login,user_email,roles
# In Forms > Settings > REST API, export or screenshot active keys before cleanup.
# Check CRM, Zapier, Make, reporting, and custom upload jobs for matching credentials.
Safe fix order
Do the work in a sequence that makes each result easy to prove. Stop if a step produces new evidence that changes the incident scope.
- Inventory keys
- Find duplicates
- Confirm owners
- Rotate or revoke
- Monitor feeds
What to tell the client or owner
Give the client an access table showing kept, rotated, revoked, and blocked keys.
Production verification checklist
- Every active REST API key has an owner, purpose, and permission level.
- Duplicate or unknown keys are revoked only after integration checks.
- Critical CRM and reporting jobs still receive test entries after cleanup.
- The cleanup record includes old key label, action taken, owner, and test entry ID.
Mistakes to avoid
- Do not judge the fix by one browser or the homepage only.
- Do not delete evidence before recording usernames, file paths, timestamps, and response headers.
- Do not add a cache, security, or tracking plugin while the original problem is still unclear.
- Do not leave test users, temporary debug logs, or broad API keys active after verification.
When HandL WP should help
Bring in help when this affects leads, checkout, search visibility, malware risk, paid media reporting, or a client production site. HandL WP can trace the issue through WordPress, hosting, cache, tracking, and Search Console, then verify the workflow after the technical fix.
If this is active on a production site, audit Gravity Forms integrations and API access.
Related HandL WP guides
Use these related guides when the same issue touches tracking, security, checkout, or crawler visibility.
Helpful references